Orders and disclosures
Lenders, agents, and clients share Qualia as the secure portal for documents. New purchase and refinance orders, including the sale agreement on a purchase, should go to the orders desk so the file can be opened completely.
A pre-closing disclosure, when you are comparing closing fees, is requested separately so that a fee comparison is not treated as an opened order.
After the file is open
Assigned files are handled by processing, including complicated matters. After signing, post-closing takes funding, recording, and document audits, with authorization and layered verification.
Use the department addresses published on the contact page so the message reaches the desk that has the file.