Once a title order is received, processing takes over. The processors are equipped to handle complicated files and are the people to contact about the substance of an open order.
Correspondence about an assigned file should go to the processing desk, so the inquiry stays with the person who has the order.
Processing sits between client care and post-closing. The handoff is intentional: open the order cleanly, work the file carefully, then move a settled transaction on to funding and recording.